Track your order

Your Order ID plus the order email used at checkout will bring up where the order currently stands.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Order ID and tracking number are different

  • Your Order ID is issued by Tervera Lounge and appears on the order confirmation email. Use it on this page and in any message to us.
  • The tracking number is issued by the courier once the parcel leaves Indore. It is emailed to you and used on the courier own website.

When tracking updates

Handling takes 1-2 business days before dispatch, so tracking will not show courier movement straight away. After that, expect 4-7 business days to metro cities and 7-11 business days to the rest of India. These are estimates, not guaranteed dates.

Compressed parcels

Pillows and duvets are vacuum-compressed, so the parcel that arrives is far smaller than the product. That is expected – allow 24 to 48 hours out of the bag for the loft to return.

If tracking has not moved

Scans lag; that is ordinary, and more so around weekends and holidays. Past two business days of no movement, email [email protected] with the Order ID and we take it up with the courier.

Questions: [email protected] · +91 7314078282 · Customer service hours: Monday–Saturday, 11 AM – 8 PM IST

Wrong or incomplete address

If an address is wrong, tell us before dispatch and we can correct it. After dispatch the courier holds the address and a change is not always possible; a parcel that cannot be delivered is returned to us and refunded.

More than one parcel

An order with a bulky item and small items in it can ship as two parcels with separate tracking references, arriving on different days. The confirmation email will say if in force.