About Tervera Lounge
Tervera Lounge sells pillows, throws and soft furnishings online, across India, from one address. This page states the facts of the business plainly – what it is, what it carries, and what it does not do.
The four facts
- Based in: Indore, Madhya Pradesh
- Trading as: Tervera Lounge – online retailer, no physical showroom
- Catalogue: Blankets & Throws, Down Alternative Pillows, Memory Foam Pillows, Area Rugs, Down and Feather Pillows, Runners
- Delivery: within India, dispatched from Indore
Tervera Lounge trades online only and does not run a customer-facing showroom. Where an address appears on this site it is the business and order fulfilment address, not a retail counter.
How a item gets listed
It starts with the supplier, and with establishing what the item really is – the material, the dimensions, what is in the pack. Only what can be confirmed goes into the listing; a specification we cannot verify is omitted rather than estimated. Photographs show the item as it is supplied, with the standard caveats on screen colour and batch variation in natural materials. Finally stock is checked against what can actually be dispatched – and if something turns out to be unavailable after you have ordered, you hear from us and get a full refund.
How we choose bedding stock
We stock by fill and firmness rather than by marketing claim – down alternative, memory foam, shredded foam, feather – and we say which is which on every listing. Where a certification is not something we can verify, we leave it off rather than repeat it.
What we are
- An online retailer with one business and fulfilment address, in Indore, Madhya Pradesh.
- A catalogue of pillows, throws and soft furnishings held or obtainable from our suppliers.
- A single point of write to – [email protected] – answered within one business day.
- Order packing and customer enquiries handled directly, not through a call centre.
What we are not
Equally, some things this business is not. It is not a manufacturer – we buy from suppliers and say so, rather than dressing their goods up as our own production. It is not a showroom; there is no counter and no walk-in trade. It is not GST registered, turnover being below the applicable threshold, so no GST tax invoice bearing a GSTIN can be issued. It is not a card merchant – UPI and Cash on Delivery only, with no card details collected or stored. And it is not a warranty provider: where a product page states a warranty, that warranty applies on its own terms, and we add nothing on top.
Write to
Business and order fulfilment address: 196,mechanic nagar, Main Road, Transport Nagar, Indore, Madhya Pradesh 452014, India
Email [email protected] · Phone +91 7314078282
Customer service hours: Monday–Saturday, 11 AM – 8 PM IST
What we do not claim
We do not claim awards, years in business, customer numbers or review scores. Where a page here states a fact, it is one we can support.
Working hours
Orders are packed on business days. Customer service hours are shown on the Write to page; outside those hours email is answered on the next business day.