Shipping policy
Tervera Lounge is an online-only retailer and does not operate a customer-facing showroom. The address below is the business and order fulfilment address, not a shop counter.
All parcels leave from Indore. Orders received before 3:00 PM IST are typically processed within the same business day; later orders move to the next one. We do not dispatch on Sundays or public holidays.
Delivery charges
Delivery is free on orders of ₹999 or more. Below that, a flat ₹49 applies to the entire order irrespective of how many items are in it. Whichever applies to you is displayed before you complete checkout.
Cash on Delivery
COD is offered on eligible orders and PIN codes and carries no additional fee. The delivery agent collects payment at the door. Where a PIN code is outside the COD network, checkout will not offer the option.
Tracking your parcel
When the parcel is collected from Indore you get an email with the courier’s tracking reference. Your Order ID is a different number, issued by us. Check status any time on Track your order.
Where we ship
Delivery is India-wide and India-only – we do not ship outside the country.
Shipping timeline
The estimate below splits into handling and transit rather than giving one lumped figure, so you can see where the days go.
| Stage | Metro cities | Rest of India |
|---|---|---|
| Handling (before dispatch) | 1-2 business days | 1-2 business days |
| Transit (courier) | 3-5 business days | 6-9 business days |
| Total estimate | 4-7 business days | 7-11 business days |
These figures are estimates, not guaranteed delivery dates. Courier networks, weather and local conditions move them.
Packing pillows and bedding
Pillows and duvets are vacuum-compressed to ship, which is why a parcel arrives much smaller than the product. Allow 24 to 48 hours out of the bag for the fill to recover its full loft before judging the height. Memory foam has a manufacturing odour when new that airs off in the same period.
When a parcel arrives wrong
If a parcel arrives damaged, or the contents are wrong or incomplete, write to [email protected] within 48 hours of delivery with photographs of the parcel and its contents. An unboxing video is strongly recommended and speeds the check up. The Return and refund policy sets out what happens next.
Questions about a delivery: [email protected] or +91 7314078282. Customer service hours: Monday–Saturday, 11 AM – 8 PM IST